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TOPIC: it won't install

it won't install 6 years, 3 months ago #19058

Hi There, i can't seem to install this package.  It keeps saying 'unknown archive type' 

any ideas?
Last Edit: 6 years, 3 months ago by learnandpass.

Re: I can't save it to my computer 6 years, 3 months ago #19059

and it goes to another screen and says can't open page the error is 'the operation couldn't be completed. is a directory.'
Last Edit: 6 years, 3 months ago by learnandpass.

Re: I can't save it to my computer 6 years, 3 months ago #19064

Hi.

Thanks for using Mobile Joomla! forum. Did you check our installation guide (specially Directory access permission) ? www.mobilejoomla.com/documentation/12-getting-started/40-installation.html

If so, please provide us a screenshot of the error.

Thanks.

John Mark C.
Mobile Joomla! Support

Re: it won't install 5 years, 7 months ago #19878

  • JDJ
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I have similar problems. (I checked the installation guide).

I started by trying to upload the tar file, that didn't work. I unpacked the tar file and repacked it as a zip file, and tried to install from Joomla again. That gave me a message from the joomla extension installer that my php maximum file upload sizes weren't big enough. I contacted my host to increase them, my host suggested doing it via .htaccess. I created a .htaccess file with increased settings for upload_file_size and post_max_filesize. I still got the same message that the file size was too large, gave in and decided to use FTP and directory install.



So I unpacked the directory, uploaded every file to the /tmp directory and hit the "install" button in the "install from folder" section with the "install folder" box left at /tmp. That gave me the message "
Error

Path does not have a valid package.

Unable to find install package".


I can see that the files are actually in the /tmp directory when I FTP to the site, so what should I put in this box instead of /tmp for the Joomla installer to be able to see the package in order to install it?
Last Edit: 5 years, 7 months ago by JDJ.

Re: it won't install 5 years, 7 months ago #19879

Hi JDJ,

Can you send us the following to our email This e-mail address is being protected from spambots. You need JavaScript enabled to view it :

1.) Screenshot of the error when installing
2.) Temporary login to replicate the issue on our end

Best,

John Mark C.
Mobile Joomla! Support

Re: it won't install 5 years, 7 months ago #19881

  • JDJ
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john.causing wrote:
Hi JDJ,

Can you send us the following to our email This e-mail address is being protected from spambots. You need JavaScript enabled to view it :

1.) Screenshot of the error when installing
2.) Temporary login to replicate the issue on our end

Best,

John Mark C.
Mobile Joomla! Support


I have sent you login details, screenshot showing error message, screeshot showing contents of /tmp directory from Filezilla to your support email address.

Re: it won't install 5 years, 7 months ago #19882

  • JDJ
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JDJ wrote:
john.causing wrote:
Hi JDJ,

Can you send us the following to our email This e-mail address is being protected from spambots. You need JavaScript enabled to view it :

1.) Screenshot of the error when installing
2.) Temporary login to replicate the issue on our end

Best,

John Mark C.
Mobile Joomla! Support


I have sent you login details, screenshot showing error message, screeshot showing contents of /tmp directory from Filezilla to your support email address.
I may just have solved my problem. For the benefit of anybody else seeing a similar message, I have two joomla sites. When I log in to joomlasite1.co.uk and joomlasite2.co.uk via Filezilla to set permissions I can change permissions on both sites.

However, today when I went into joomla to

system
system information
the tab folder permissions

I found that Joomla was showing different permissions compared to what I was seeing in Filezilla.
So I went back to my host and said the two sites were behaving differently [they are both on Linux] and the answer was "The group ownership was different for [myjoomlasite2.co.uk] direcoty I've changed it to match the [myjoomlasite1.co.uk] directory."

I've still got two minor problems with installation that both appear to be to do with permissions so I should be able to fix.

Lesson learned; don't trust what you see in Filezilla, check what Joomla thinks the permissions are.
Last Edit: 5 years, 7 months ago by JDJ.
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