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Can't renew or buy on the website
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TOPIC: Can't renew or buy on the website

Can't renew or buy on the website 8 years, 8 months ago #19352

  • tsmithf
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Hi I'm trying to renew one of our domains for Mobile Joomla Pro, but the checkout button doesn't work on your website, same with buy as well.

Re: Can't renew or buy on the website 8 years, 8 months ago #19353

  • miikka
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Hi, that sounds weird, I couldn't notice any problems. Can you send us an email to /support at mobilejoomla.com/ with some screenshots/video so we can check it out? Also could be great if you could try with another browser if you didn't already. 

Thanks
Miikka

Re: Can't renew or buy on the website 8 years, 8 months ago #19354

  • tsmithf
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Just trying to screengrab what it is and realised it's related to the VAT No. when purchasing as a business.

If I choose personal under Purpose which has no VAT option I noticed the check out button is active.

As soon as I select business it requires a VAT number and the Check out button won't activate until a valid VAT number is supplied, leaving blank isn't an option.

However regardless of how I format our VAT number ie. with or with the GB prefix it says Invalid or not registered underneath and won't let me purchase?

Re: Can't renew or buy on the website 8 years, 8 months ago #19355

  • miikka
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Ok, I see - it could be a temporary issue with the EU VIES VAT API. You can try again, but if it still doesn't recognize it, please send your VAT ID to me and I can come up with an alternative. Thanks!
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