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Galaxy Note 3 not detected
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TOPIC: Galaxy Note 3 not detected

Galaxy Note 3 not detected 6 years, 3 months ago #17587

  • capacites
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Hello,

I have bought Mobile Joomla Pro, but my website is not detected for Galaxy Note 3.

When I go to my URL : domaineamirault.com/fr/vignoble/philosophie whith Galaxy Note 3, it display the Desktop template.

With other Smartphone and tablet, it's works fine !

Could you help me ?

Thanks you.

Re: Galaxy Note 3 not detected 6 years, 3 months ago #17588

  • dryabov
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  • Denis Ryabov, Lead Developer
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Galaxy Note 3 is included into both remote device database and local AMDD database. Could you visit mobilejoomla.com/uatest.php?mjpro on your Galaxy Note 3 and post here results (User-Agent header and device types detected by AMDD and RDDB)?

Re: Galaxy Note 3 not detected 6 years, 3 months ago #17589

  • dryabov
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  • Denis Ryabov, Lead Developer
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And do you use latest MJ Pro version?

Re: Galaxy Note 3 not detected 6 years, 3 months ago #17590

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My current version is : Pro 1.2.11

It is ok ?

Re: Galaxy Note 3 not detected 6 years, 3 months ago #17591

  • dryabov
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ok, but what is User-Agent header of your device?

Re: Galaxy Note 3 not detected 6 years, 3 months ago #17592

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ser-agent: Mozilla/5.0 (Linux; Android 4.4.2; SM-N9005 Build/KOT49H) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/35.0.1916.141 Mobile Safari/537.36
simple: 'xhtml'
amdd: 'xhtml'
scientia: 'xhtml'
rddb: 'xhtml'

Do you have a solution ?

Re: Galaxy Note 3 not detected 6 years, 3 months ago #17593

  • dryabov
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  • Denis Ryabov, Lead Developer
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'xhtml' means that it is detected as smartphone device. Most likely you switched to desktop mode, try to visit yoursite.com/?device=auto to reset "device mode" cookie.

Re: Galaxy Note 3 not detected 6 years, 3 months ago #17594

  • dryabov
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  • Denis Ryabov, Lead Developer
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If it doesn't help. it may be that there is an incorrect data in RDDB cache because of hash collision, then try to clear "plg_mobile_mjpro_remotedb" cache.

Re: Galaxy Note 3 not detected 6 years, 3 months ago #17595

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How I could do that ?

Re: Galaxy Note 3 not detected 6 years, 3 months ago #17596

  • dryabov
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Just visit http://[your-site-url-here]/?device=auto in your mobile browser on Galaxy Note 3.
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